Privacy policy

When you hire us to build and run your online presence, you connect a few accounts so we can work on your behalf. With your permission we access your Google Business Profile (through Google's business.manage scope), the Google email tied to that profile, and your Facebook Page and Meta Pixel. We only request the access we need to do the work you've hired us for.

It's so we can build and manage your presence for you. That means updating your Google Business Profile, posting and replying for you, setting up and reading your Facebook Page, and reading Pixel data to see what's working. We don't use your accounts for anything outside the work you've agreed to.

When you connect an account, Google and Meta hand us an OAuth token instead of your password. We never see or store your passwords. Those tokens are encrypted at rest. We use them only to do your work, and we never sell your data or your tokens to anyone, for any reason.

Our use of data from Google APIs follows Google's API Services User Data Policy, including the Limited Use rules. We use Google data only to provide and improve the features you've hired us for. We don't transfer it to others except as needed to run those features, to comply with the law, or as part of a sale of the business. We don't use it for ads, and we don't let humans read it except where you allow it, where it's needed for support or security, or where the law requires it.

You can disconnect any account from your client portal whenever you want. You can also revoke our access directly in your own account settings: for Google, go to your Google Account's Security page under "Third-party apps with account access"; for Meta, go to your Facebook settings under "Business Integrations". Once you revoke, our tokens stop working and we can't reach that account anymore.

Email josh@tannerpreserve.co and ask us to delete your data. We'll delete the OAuth tokens and the information we hold tied to your accounts, and confirm when it's done. We may keep records we're legally required to keep (like invoices), and we'll tell you if that applies.

If you fill out a form or book a call before becoming a client, we collect your name, email, phone, and whatever you tell us. We use that to reply and follow up. We use Cal.com for scheduling, so Cal.com's privacy policy covers anything you do there. You can opt out of follow-up anytime.

Some of our phone lines are answered by an AI assistant, and it says so at the start of the call. Calls may be recorded and transcribed so the message actually reaches the right person and so we can check the AI did its job. The assistant discloses recording up front. Recordings and transcripts are stored securely, used only to deliver the service, and deleted on request.

If you call one of our numbers and miss us, ask us a question, or a business you worked with asks us to send you their review link, you may get a text from us. These are account and service messages only, not marketing, and message frequency depends on your interactions with us (usually a handful of texts around a call or request, not an ongoing series). Message and data rates may apply. We never sell or share your mobile number with anyone. Reply HELP for help or STOP to opt out, and we stop immediately and permanently unless you text START later.

Clients sign into a hub to see reports, request reviews, and send change requests. We store your account email, what you do in the hub, and the work we log for you (that's how your monthly report proves what happened). We don't sell any of it.

When a client uses our tools on their own customers (a review request, a missed-call text-back, an answered call), we process that customer's name, number, and message on the client's behalf and instructions. We use it only to deliver that service to the client, we don't market to the client's customers, and we delete it when the client asks or leaves.